Privacy Policy
Last updated: August 26, 2026
The Relay Labs ("we", "us", "our") operates therelaylabs.com. This page describes how we collect, use, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
1. Information We Collect
We collect information you provide directly when you contact us through our website form or email, including your name, email address, company name, and message content. We do not use cookies for tracking or advertising. Basic server logs (IP address, browser type, pages visited) may be recorded by our hosting provider for security and performance purposes.
2. How We Use Your Information
We use the information we collect to respond to your inquiries, provide our services, and communicate with you about projects. We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage & Security
Your data is stored securely using industry-standard measures. Our website is hosted on Vercel (servers in North America). We retain your contact information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
4. Third-Party Services
We use Google Fonts to deliver typography on our website. Google may collect basic usage data as described in their privacy policy. We do not use analytics trackers, advertising pixels, or social media tracking scripts.
5. Your Rights
Under PIPEDA and Quebec Law 25, you have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent to the use of your information at any time. To exercise these rights, contact us at hello@therelaylabs.com.
6. SMS/Text Messaging
When you provide your phone number through our website chat widget, our forms, or by calling or texting our business number, you consent to receive SMS (text) messages from The Relay Labs related to your inquiry, such as replies to missed calls, appointment scheduling, and customer care follow-ups. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply, depending on your mobile carrier plan.
- You can opt out at any time by replying STOP to any message.
- For assistance, reply HELP to any message or contact us at hello@therelaylabs.com.
No mobile opt-in data is shared with third parties. Phone numbers collected for SMS purposes, and the SMS consent itself, are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact
If you have questions about this privacy policy or our data practices, contact us at hello@therelaylabs.com.